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Dokki Membership Service Agreement

Updated: February 9, 2026

Effective: February 9, 2026

Important Notice

Before purchasing or using Dokki membership services, please carefully read and understand this agreement, especially terms about eligibility, automatic renewal, refunds, changes to benefits, service suspension, liability limitations, and dispute resolution.

  1. Eligible users. Membership services are provided only to adults who are at least 18 years old. Minors may not purchase or use membership services.

  2. Automatic renewal. Some membership services may renew automatically. After activation, fees may be charged from your payment account before the subscription period ends. You may cancel automatic renewal at any time through the subscription management page of the relevant payment platform.

  3. Refund rules. Once membership services are activated, refunds are generally not supported unless required by applicable laws or expressly provided in this agreement. Please see Section 6 for details.

  4. Service changes. We may adjust membership benefits according to business development needs and will notify you in advance when appropriate.

1. Scope and Effect

1.1 This agreement supplements the Dokki User Service Agreement. Together with the Dokki User Service Agreement and the Dokki Privacy Policy, it forms the complete legal document for your use of Dokki membership services.

1.2 This agreement includes the body of the agreement and all rules, announcements, explanations, and notices about membership services that we have published or may publish in the future. Once officially published, those materials form an integral part of this agreement.

1.3 By using membership services, you are deemed to have read, understood, and agreed to this agreement. We may revise this agreement when necessary. If you do not agree to the revised agreement, you should stop using membership services immediately. Continued use means acceptance of the revised agreement.

2. Membership Services

2.1 Dokki membership services are value-added services. Specific content, benefits, service period, prices, purchase methods, supported platforms, and availability are subject to the product pages and purchase pages shown in Dokki.

Membership services may include, depending on the package actually displayed:

  • enhanced display or profile-related benefits;
  • additional interaction or communication features;
  • identity, badge, or membership status display;
  • preferential or trial access to certain features;
  • other value-added benefits described on the relevant product page.

2.2 Benefits may differ depending on membership level, package type, promotion, region, device platform, app version, and other factors. Your actual purchased package description prevails.

2.3 Membership services are virtual services. Once successfully activated, they are not returnable or exchangeable unless otherwise provided by this agreement or applicable law.

3. Membership Levels and Pricing

3.1 Dokki may provide different membership levels or packages, such as standard membership or premium membership. The actual product page prevails.

3.2 Prices are subject to the real-time display on the purchase page. We may adjust prices according to market conditions, operating strategy, or other factors. Adjusted prices apply after display and do not affect membership services already purchased unless otherwise stated.

3.3 We may offer promotions, discounts, trials, or bundled packages from time to time. Promotion rules are subject to the relevant activity page.

4. Activation and Use

4.1 Activation. You should purchase membership services through official Dokki channels or recognized payment channels. Please confirm the account, package, duration, price, and payment method before payment. After successful payment and system confirmation, membership benefits will be activated for the corresponding account.

4.2 Use rules. Membership services are limited to the account that purchased or activated them. You may not transfer, lend, rent, sell, share, gift, or otherwise provide membership benefits to another person unless Dokki expressly permits it.

4.3 Device and platform limits. Due to account security, technical limits, platform rules, or service design, membership benefits may be subject to device, operating system, region, app version, or platform restrictions. Please refer to the actual display in Dokki.

5. Automatic Renewal

5.1 Description. If you activate automatic renewal, you authorize the payment platform or Dokki's authorized payment partner to charge the renewal fee from your payment account before each subscription period expires, according to the period and price shown at activation or later adjusted according to platform rules.

5.2 Cancellation. You may cancel automatic renewal through the corresponding payment platform before the renewal charge occurs. For example:

  • iOS: Apple ID account settings > Subscriptions;
  • Android: the subscription management page of the relevant app store or payment channel;
  • other channels: the page, instructions, or customer service path shown at purchase.

Cancellation does not affect membership benefits already paid for and still within the service period.

5.3 Failed payment. If renewal payment fails because of insufficient balance, expired payment method, platform restrictions, account status, or other reasons, automatic renewal may fail and membership benefits may expire or be interrupted.

6. Refund Rules

6.1 General rule. Membership services are digital virtual services. Once activated, they are generally not refundable unless otherwise required by law, platform rules, or this agreement.

Refunds may be considered where:

  • the service cannot be provided due to Dokki's fault and cannot be reasonably repaired;
  • applicable law requires a refund;
  • payment channel rules require or permit a refund;
  • Dokki expressly announces a refund arrangement for a specific issue.

Refunds are generally not supported where:

  • you purchased the wrong package, account, duration, or platform because of your own choice;
  • you no longer want to use the service after activation;
  • your account is restricted or terminated because of violation of laws, this agreement, the User Service Agreement, or platform rules;
  • the service has already been used or benefits have been consumed, unless law provides otherwise.

6.2 Refund channel. If you purchased through App Store, Google Play, or another third-party payment channel, refund rules and review standards are mainly determined by that channel. You may submit a refund request through the relevant channel. If you purchased through a Dokki-supported direct channel, you may contact customer service and provide order information.

6.3 Violation handling. If your membership service is suspended, restricted, or terminated due to your violation of rules, Dokki may refuse refund requests to the extent permitted by law.

7. Changes to Membership Benefits

7.1 We may adjust, optimize, add, or remove membership content, benefits, functions, or service forms based on business development, user feedback, technical changes, or market conditions.

7.2 For adjustments that may materially affect your rights, such as reducing core benefits or narrowing service scope, we will provide notice through in-app messages, popups, announcements, or other reasonable methods.

7.3 If you do not accept adjusted membership services, you may apply to terminate the service before the adjustment takes effect. We will consider actual use and the impact of the adjustment and may provide reasonable compensation or refund where appropriate.

7.4 Continued use after an adjustment takes effect means you accept the adjusted service content.

8. Suspension, Interruption, and Termination

8.1 Suspension or interruption. Membership services may be suspended or interrupted because of maintenance, upgrades, technical failures, network issues, payment platform issues, force majeure, security incidents, government orders, or other reasons. We will make reasonable efforts to reduce the impact.

8.2 Termination. We may terminate membership services if:

  1. you violate laws, this agreement, the User Service Agreement, the Privacy Policy, or platform rules;
  2. you obtain or use membership services through fraud, technical abuse, unauthorized resale, shared accounts, or other improper means;
  3. your account is cancelled, banned, or otherwise no longer eligible to use Dokki;
  4. Dokki stops providing the relevant membership service for business adjustment or other legitimate reasons.

8.3 We do not assume refund responsibility for termination caused by Section 8.1 or Section 8.2 items 1 to 3. If service is terminated under Section 8.2 item 4, we will announce it in advance where possible and provide reasonable compensation or refund arrangements for affected users.

9. User Rights and Obligations

9.1 Rights. You may use membership benefits within the valid service period and according to the purchased package. You may consult customer service about activation, use, payment, refund, and other membership issues.

9.2 Obligations. You should comply with laws, this agreement, the User Service Agreement, the Privacy Policy, and platform rules; use membership services only through legitimate means; keep your account secure; and not damage Dokki, other users, or third parties.

10. Intellectual Property

10.1 Intellectual property rights in Dokki membership services and related software, technologies, trademarks, logos, interface designs, text, images, audio, video, and other content belong to Dokki or the relevant rights holders and are protected by law.

10.2 Without Dokki's written permission, you may not copy, modify, distribute, display, publish, license, transfer, or use the above content for commercial purposes.

11. Disclaimer

11.1 Membership services are value-added services intended to improve user experience. They do not guarantee any specific outcome, such as matching with a suitable person.

11.2 We are not responsible for unavailable or restricted membership benefits caused by:

  • your device, network, operating system, app version, or account status;
  • third-party payment, app store, network, or platform services;
  • maintenance, upgrades, force majeure, security events, or government orders;
  • your violation of laws, agreements, or platform rules.

11.3 To the extent permitted by law, we make no express or implied warranty regarding the quality, stability, timeliness, or uninterrupted availability of membership services.

12. Governing Law and Dispute Resolution

12.1 The formation, effectiveness, interpretation, performance, and dispute resolution of this agreement are governed by the laws of the People's Republic of China, excluding conflict-of-law rules.

12.2 Any dispute between you and Dokki arising from this agreement or its performance should first be resolved through friendly negotiation. If negotiation fails, either party may bring a lawsuit before the court with jurisdiction at Dokki's domicile.

13. Other Terms

13.1 Headings are for convenience only and do not affect interpretation.

13.2 If any term is held invalid or unenforceable, the remaining terms remain valid.

13.3 Our failure or delay in exercising any right does not constitute a waiver.

13.4 Dokki reserves the final interpretation of this agreement to the extent permitted by law.

14. Contact Us

You may contact us through:

  1. in-app customer service: submit through "Customer Service / Help and Feedback" in Dokki;
  2. customer service email: support@dokki.fans.